Refund Policy
Last updated: September 2026
We want you to be satisfied with AXTO. This policy explains when refunds are available for subscriptions and lifetime licences.
Try before you pay
Every account includes a free tier so you can evaluate the platform (Basic prompts and the essentials) before purchasing. We recommend testing on the free tier first.
Subscriptions
Monthly and yearly subscriptions can be cancelled anytime; cancellation stops the next renewal and you keep access until the end of the paid period. If you were charged in error or experienced a problem that prevented use, contact us within 14 days of the charge and we will work with you on a fair resolution, including a refund where appropriate.
Lifetime self-hosted licences
Because a lifetime licence delivers the software and its licence key immediately, it is generally non-refundable once the key has been issued and downloaded. If you have not yet activated or downloaded the software, contact us within 14 days of purchase for a refund.
If the software does not work as described and we cannot resolve it, we will provide a refund.
Third-party AI costs
AXTO runs on your own AI provider keys (BYOX). Any fees charged by your AI or infrastructure providers are between you and them and are not refundable by us.
How to request a refund
Email hello@axto.io from your account address with your order details and the reason. We aim to respond within a few business days.
Chargebacks
Please contact us first — we can usually resolve issues faster than a chargeback. Fraudulent chargebacks may result in account termination.